ORDERS

There is a 30-day return policy on all UNOPENED. We require the following information to process your return: (Note: Your return will not be processed if you do not provide ALL required information.)

•
Your full name and address
•Phone number
•
Email address 

•Packing Slip
•The original order confirmation number
•
The reason for returning the merchandise

Return address:

500 106th Ave NE
#1311
Bellevue WA 98004

Any package that has not been received by support@pocomaru.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

A restocking fee of 15% may be deducted from refunds for items returned within 15 days of purchase and have not incurred material damage and are not missing components included in the original shipment. Note that shipping costs may not be refunded.

For units that have been damaged after delivery, you may be charged an additional restocking fee of either 25% or 50% of the original purchase price based on the severity of damage. If we receive a return which has been damaged beyond repair, we may return the item to you without issuing a refund.

ORDERS NOT RECEIVED

Once an order has been shipped and there is a delivery confirmation, Pocomaru. is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.

OUT OF STOCK ITEMS
Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.

SHIPPING POLICY

All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.

Expedite shipping is also available.